What am I Doing?

Wednesday, May 21, 2008

Watch What you Click

Dear Diary,

I enjoyed reading this article this morning.  It's about Countrywide's CEO Angelo Mozilo.  He received an e-mail from a borrower asking him to modify his loan.  Angelo, instead of clicking "forward," clicked "reply" and responded to the borrower; but he did not know it.   Fun ensues from there.

I like the story because I can sympathize with Mr. Mozilo.  I remember a time when we were negotiating a new contract with a vendor and he was being a tool.  The vendor sent me an e-mail asking for some additional information and asked my boss (via e-mail), "Do you want me to respond to his request or ignore it like we were talking about earlier."

Can you guess which button I clicked?  Yeap, "reply" instead of "forward."  That e-mail went straight back to the vendor and yaddi yaddi yadda; he stopped sending us his business a week later.

I wonder how often this happens everyday in Internet land?  I suspect it has to be quite often.  That would be a great idea for a website, too.  A website that compiles all of the e-mails that were "replied to" instead of "forwarded."

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