Watch What you Click
Dear Diary,
I enjoyed reading this article this morning. It's about Countrywide's CEO Angelo Mozilo. He received an e-mail from a borrower asking him to modify his loan. Angelo, instead of clicking "forward," clicked "reply" and responded to the borrower; but he did not know it. Fun ensues from there.
I like the story because I can sympathize with Mr. Mozilo. I remember a time when we were negotiating a new contract with a vendor and he was being a tool. The vendor sent me an e-mail asking for some additional information and asked my boss (via e-mail), "Do you want me to respond to his request or ignore it like we were talking about earlier."
Can you guess which button I clicked? Yeap, "reply" instead of "forward." That e-mail went straight back to the vendor and yaddi yaddi yadda; he stopped sending us his business a week later.
I wonder how often this happens everyday in Internet land? I suspect it has to be quite often. That would be a great idea for a website, too. A website that compiles all of the e-mails that were "replied to" instead of "forwarded."
.
No comments:
Post a Comment